Privacy Policy | Call Doctor Now – Our Responsibility

At Call Doctor Now, your privacy matters to us. We’re committed to keeping your personal information safe and secure. We follow strict safety steps, including secure systems, encrypted data, and limited access, to make sure your information stays protected.

This Privacy Policy explains what personal data we collect, how we use it, who we might share it with, and what rights you have.

Your Consent

By using our website or services, you’re agreeing to this Privacy Policy. It applies to all our websites, apps, and services—unless we clearly say otherwise.

What Information We Collect

To serve you better, we may collect:

  • Basic contact info: your name, phone number, email, and address

  • Personal details: like your date of birth, gender, and ID numbers

  • Device info: IP address, browser, and how you use our website

  • Communication history: messages, calls, or emails you exchange with us

  • Service details: account setup, payment data, preferences

  • Other information: needed to provide safe and effective medical care

How We Use Your Information

We use your data to:

  • Confirm your identity

  • Set up and manage your account

  • Improve our services and website

  • Contact you with updates, support, or marketing (if you’ve agreed)

  • Ensure safety, prevent fraud, and follow the law

  • Gather insights (anonymously) to improve our services

Log Files

Our website uses standard logs to collect data like IP addresses, browser type, and visit times. We use this to analyze trends and improve how our site works. This data doesn’t personally identify you.

Cookies

Cookies help us personalize your experience. They store your preferences and improve how the site works for you. By using our website, you agree to our use of cookies. You can change your cookie settings anytime in your browser, but this may affect how the site works.

When We Share Your Information

We may share your information with trusted partners or team members—but only when necessary to deliver our services. We never sell your personal data.

We may share your information if:

  • Required by UAE law or authorities

  • Ordered by a court

  • Needed for public safety or national interest

  • You’ve given your clear consent

How Long We Keep Your Data

We only keep your personal data as long as we need it to serve you or as required by law. After that, it’s securely deleted or anonymized.

Keeping Your Information Accurate

It’s your responsibility to give us accurate information and keep it updated. You can ask us to view or correct your personal data anytime. Just reach out by email or mail, and once we confirm your identity, we’ll provide the details free of charge.

Your Rights (Under GDPR, If Applicable)

If GDPR applies to you, you have the right to:

  • Access: Get a copy of your personal data

  • Correction: Fix any incorrect or missing info

  • Deletion: Ask us to erase your data under certain conditions

  • Restriction: Limit how we use your data in some cases

  • Portability: Request your data in a downloadable format

If you’d like to exercise these rights, contact us at [insert contact email or address].

Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll post the new version on this page with the updated date. Please check back regularly to stay informed.